GLS Netherlands - Utrecht

Inleiding

GLS Netherlands, gevestigd op Proostwetering 40 in Utrecht, is een belangrijkste speler in de logistics- en postsector. Ze bieden een breed scala aan diensten, van pakketbezorging tot logistieke oplossingen. In dit artikel worden de hoofddiensten, locatie en toegang, uitgelichte kenmerken, praktische informatie en positieve aspecten uit beoordelingen van GLS Netherlands besproken.

Hoofddiensten

• Hoofdkantoor: GLS Netherlands beschikt over een hoofdgebouw op de locatie Proostwetering 40, waar verschillende logistieke activiteiten plaatsvinden.
• Logistieke dienstverlening: Ze bieden een breed scala aan logistieke diensten, zoals magazijnopslag, orderbeheer en vervoer. GLS werkt samen met verschillende klanten uit verschillende sectoren, om hun logistieke processen efficiënter en effectiever te maken.
• Post- en pakketbezorging: Een van de hoofdactiviteiten van GLS Netherlands is de bezorging van pakketten en post. Ze hebben een uitgebreid netwerk van couriers en een breed scala aan bezorgopties, om de klanten van hun klanten te bedienen.

Locatie en toegang

GLS Netherlands is gevestigd op Proostwetering 40 in Utrecht, een belangrijke locatie voor logistieke activiteiten. De locatie is gemakkelijk bereikbaar via de A2 en A12 autoponten. Er is een ingerichte parkeergelegenheid voor auto's en een rolstoelaccessible parkeergarage voor personen met een rolstoel.

Het hoofdgebouw van GLS Netherlands is ook toegankelijk voor personen met een rolstoel, met een speciaal ontworpen ingang en een lift naar de verschillende verdiepingen.

Uitgelichte kenmerken

• Technologie: GLS Netherlands maakt gebruik van state-of-the-art technologie om hun logistieke processen te optimaliseren. Ze hebben een uitgebreid systeem voor volgtrace, om de locatie en status van alle pakketten inosphere te volgen.
• Duurzaamheid: GLS Netherlands is zich bewust van de impact van hun activiteiten op de omgeving en heeft een aantal maatregelen getroffen om hun impact te verminderen. Ze maken gebruik van elektrisch voertuigen voor hun bezorgdiensten en hebben een programma voor het hergebruik en recyclage van materialen.
• Service: GLS Netherlands heeft een team van professionele medewerkers die werkzaam zijn in de logistics- en postsector. Ze bieden een breed scala aan diensten, van pakketbezorging tot logistieke oplossingen, en zijn er om hun klanten te ondersteunen.

Praktische informatie

De phone number van GLS Netherlands is 853016015 en de website is gls-group.eu. De openingstijden van het hoofdkantoor zijn van maandag tot vrijdag van 8:00 tot 17:00 uur. GLS Netherlands biedt ook een aantal voorzieningen voor klanten, zoals een toilet en een rolstoelaccessible parkeergelegenheid.

Positieve aspecten uit beoordelingen

GLS Netherlands heeft een gemiddelde

❓ Veelgestelde vragen over GLS Netherlands

👍 Beoordelingen van GLS Netherlands

Tobias B.

1/5

We sent 7 boxes from the Netherlands to Spain through EcoParcel, which uses the GLS delivery service. We also paid extra for optional insurance — about 60% more than the base cost. Unfortunately, several items were damaged during transport. When we filed a claim, EcoParcel refused it. First, they claimed we had sent forbidden items — which we did not. When we asked for a list of those supposedly forbidden items, they changed their explanation, saying the boxes were not packed properly. In reality, everything was packed very carefully using strong boxes (each up to 30 kg, though our heaviest was only 19 kg), and all items were cushioned with towels and clothes. The damage clearly resulted from poor handling, not packaging. Despite having paid for insurance, they refused to compensate us for the damage. I also asked EcoParcel for a link where we could leave a review of our experience, but after that request, they stopped replying. Avoid using EcoParcel and GLS — their service and customer support have been extremely disappointing.

MARC E.

1/5

I have had one of the worst delivery experiences ever with GLS Netherlands. On Friday, I was home the entire day waiting for my package, and it never arrived. I rescheduled for Monday, stayed home all day again, and still nothing. The tracking update claimed “no one was home” — which is simply false, because I was home and my doorbell never rang. The exact same thing happened on Tuesday. Now it’s Wednesday, the third time in a row, and once again I am sitting at home waiting within the so-called delivery time frame, and no one has shown up. What makes this even worse is there is no reliable way to contact GLS. There’s no phone number to call, no way to update the delivery instructions, and no transparency about where your package actually is. All you can do is keep waiting, day after day, with no resolution. This is absolutely ridiculous. It makes me question whether the drivers are even attempting delivery or simply marking it as “undeliverable” without ever trying. Over the years, I’ve seen how often packages are reported as “no one home” and then mysteriously go missing. This is unacceptable, especially with the holiday season approaching when people rely even more on deliveries. The supervisors and administration at GLS really need to take responsibility for who they hire, how they train them, and how they manage their staff. A delivery company should at the very least attempt delivery, ring the bell, or drop packages at a nearby shop or with neighbors. GLS does none of this. Instead, customers are left in limbo, wasting time and energy, with no solution. At this point, I wouldn’t trust GLS to deliver even the simplest order. They are unreliable, unaccountable, and completely frustrating to deal with.

Kosiso O.

1/5

This logistic is very disappointing and unreliable. Being told I’m absent to receive the package which was completely false. And when I rescheduled to get another delivery date, nothing came in. No possible customer care to reach. I paid for delivery services, I expect my package

Yulia N.

1/5

I was expecting a parcel from another country, and GLS was a partner in this delivery. The other company's postal worker called to check the address, but misheard it. By the time I saw it in the app and tried to correct it, the postal worker told me that parcel has already been delivered by courier. One day before the expected delivery date. Without any SMS or email notification. But the main problem is: according to the cadastral register, there is a wasteland at that address. The courier, when delivering the parcel, did not think to call and check whether there was a mistake. He just left the parcel somewhere. Or he took it and marked it as ‘delivered’? I still don't know, because it's impossible to call GLS directly, contact is made only through the form on the website. This is my first experience with you and it's terrible.

Rebeka

1/5

I would give GLS zero stars if that were possible. I specifically rearranged my work schedule and stayed home the entire day waiting for my package. Nobody rang the bell, nobody knocked, nobody even tried to reach me. Instead, I got an email claiming I wasn’t at home and telling me to pick it up myself. I PAID for home delivery, and they didn’t even attempt it. What makes this even worse is that this is the second time this has happened to me. Rearranging my life around a delivery that never comes is beyond frustrating. This is not just unprofessional, it feels dishonest and shows zero respect for customers.

Erika V. E.

1/5

This is simply the worst transportation company ever. Waiting for a package all afternoon so that at the end of the delivery timeslot the delivery date is refreshed for after the weekend - because they don’t work over the weekend! Absolutely ridiculous and would definitely not recommend shipping anything with GLS.

Hanna H.

1/5

AVOID THEIR SERVICES! Company that doesn’t care about their clients at all! They changed the delivery time to one day earlier and only informed us a couple of hours in advance. They wouldn’t let us make any changes to the new delivery date or time. Then the driver didn’t follow instructions and delivered a very valuable package to neighbors we’re having a fight with. The company refused to send a driver back to pick up the package from these neighbors.

Angel R.

1/5

Was to recieve a parcel between 09.45 and 13.45, It never arrived the tracker never update. I was waiting at the door untill 20.00 and I was refreshing their tracker every 15min throughout the day. At 21.45 and still no delivery i decide to go to bed. I litterally had sat at the door and ordered dinner aswell as the parcel was of high importance.. Today I wake up to a update on the tracker claiming they delivered said parcel to me at 13.00 yesterday which is a blatant lie as for one id need to sign for it and for the second no sane person would then keep waiting for a parcel that already arrived. This company is nothing more than an organised mailfraud ring. They should be investigated by authorities and shut down. And this time they will face consequences as I actually have proof of their scam.